24 Hour Service Support Line

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2 Years Parts & Labor Warranty

Warranty

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FAQs

Adande offers a 7 days a week Service Support line on office number is 972-442-5533. Our fully qualified team are always on hand to provide a helpful and friendly service.
The simple answer is yes! However bear in mind this isn’t applicable to every unit in our portfolio. Please refer to our product page for more information.
An Adande drawer unit is delivered with a full operating instructions manual. On the rare occasions when training is requested, as this usually involves a special trip, a charge will need to be levied for this service.
Yes, 2 years parts and labor warranty is provided when purchasing an Adande unit. This also includes the replacement of the drawer seals.
To activate warranty, please complete and return the freepost warranty card which will be within the drawer upon receiving the unit. Alternatively you can email your contact details to leo.gonzalez@adande.com or rocio.gonzalez@adande.com to activate.
The seals on an Adande will need to be thoroughly cleaned on a weekly basis with a solution of warm water and mild detergent. Instructions of how to clean the seals correctly shown in the quick service guide which is provided on delivery.
Technically no, but there are some situations where a defrost can help. Please contact our friendly customer service team for more information.
Your Adande unit comes with a two year parts and labor warranty. The warranty commences from the date of delivery. The warranty status can be obtained at any time either by calling Adande on 972-442-5533 or emailing rocio.gonzalez@adande.com with your six digit serial number.
Each individual Adande drawer has a unique 6 digit serial number. This can be located either at the rear of the drawer near where the plug is situated or at the front, just inside the drawer on the left hand side.
Ideally every 2 years. However, as long as the cleaning maintenance is followed (you’ll be provided with full cleaning instructions upon delivery), there shouldn’t be any issues with the unit.
No, only Adande approved engineers can perform work or repairs on our units for the warranty to be valid.
Average labor cost - $95USD, plus travel/1hr minimum
Our Adande approved engineers aim to visit within 48 hours of the initial call out.
For further assistance or for any other queries, please contact us on 972-442-5533.